Hi there, unfortunately the server sometimes goes down when it’s overloaded and it seems to be the attachments that people have issues with downloading. I’ve spoken with the Dev team and they’ve advised that after 15 minutes the server will reset. So if you retry the import for the attachments then you should be successful.
Once you’ve uploaded the demo content, there’s certain steps you need to take to set up the content you’ve installed to match the demo. Such as setting the front page, the menus and the widgets. A step by step guide for each process can be found on the following links in our knowledge base – https://support.redfactory.nl/documentation/restaurant-theme/quick-start-3/