Hi there, I’ve never worked directly with wp engine so I wouldn’t know what options inside there hosting would affect that directly – but I have heard the Dev team mention previously that the caching is quiet severe and has caused issues with themes in the past.

Looking in the source code its only showing the menu text within the button, there’s no option for any of the menu items etc, which would lead me to think its a setting which is off. The latest version of the theme is 5.5

You’re welcome to send in the log in details via the main contact form and we’ll take a look – but I won’t be able to make any changes on the hosting side of things etc.