Firstly let me apologise for the delay in responding to your query. We’ve had a few changes here at RedFactory which have meant a slower response but you should find tech support is back on track now, and I will do my best to help you with your problem.
Firstly, can you confirm that you are still experiencing this issue? I have just visited your site on a mobile device and it appears fine and all the menus are working. If so, it may be that the issue is only presenting on devices with a specific screen resolution which will help me to diagnose your issue.
Again, I am sorry for the delay.