Hi sue_king,

Apologies for the delayed response, we’ve undergone some changes here at RedFactory but tech support should resume as normal now.

I’ve asked for a detailed update on 4.1 compatibility and I will let you know the response as soon as I have an answer. Rest assured that your payment will not go to waste and the issues will be resolved as soon as possible. I sincerely apologise for the inconvenience that this is causing you and we will not rest until the problems you are experiencing are fixed.

Regards,

Tim.