Hi utopiacreative,

Firstly may I apologise for the delay in getting to your query. There have been some changes here at RedFactory which have resulted in some backlog and I’m doing my best to clear through and get to everyone as quickly as I can.

Can you confirm that you are still experiencing this problem? If so I will do my best to solve your issue. Can you please elaborate on what you mean when you say “below where we are looking” as I’m slightly confused and your slider appears normal.