Hi Karen,

It seems you’ve already entered the purchase code, otherwise you wouldn’t be able to post here 😉

Regarding the mailing with Envato, there’s noting I can do about that since we only sell there. Support for our theme is given on this forum so if I can help you I’d love to do so 🙂

Can you email your WordPress login info to info@redfactory.nl? I’d like to take a look myself to see what’s going on.

Cheers!